WATCH OUT PREMIER MEMBERS

I completed the survey also, complained about the long delay hearing back from them and the lack of English skills, plus other things.
Infidel I will try to foward it to you, and no I dont think they care at all about if we are happy or not with our contract! Terry

 

"Aside from the lies about being able to rent your units and make $500 per week, being told you could fly for $49 and 60k points and it would always be that way, and the other blatant lies we you were told- hows everything else going?"

Kind of cheeky isn't it. Sort if like a defunct bank that just pocketed your pension sending a questionnaire asking if you find their ATM's are usually user friendly.

 

I wasn't e-mailed a survey but I got a copy of one at

http://www.premier-originalresorts....&sid=880cdd25b60a47e021a1f6579433e75a&start=0

I filles it out and sent it to pdelapena@originalresorts.com and premierservice@originalresorts.com

 

Thanks handyman, I didn't get one either but def sent that one in.


Dear Mr./Mrs.


Premier by Original Resorts is committed to offer all our members the best service they deserve. For this reason, we are pleased to announce our recently launched Quality & Service by Premier, a department specially designed to enable you to express your concerns, to answer your questions, and to maintain a much closer communication with you.



Please take five minutes and give us your feedback on the following survey:



1- What is your experience in utilizing your Premier by Original Resorts membership?

a) very good, b) good, c) regular or d) badXXX

If you marked c) or d) please let us know why

Because the lies about being able to rent your units and make $500 per week, being told you could fly for $49 and 60k points and it would always be that way,the unlimited points usage, the $49 fee for letting others use my weeks and the other blatant lies I was told. Also if you were serious about maintaining closer communication with me I wouldn't of had to go to a forum that's dedicated to the sole purpose of getting Premier to honor the contracts that we bought to get this questionaire.





2- Please rate the following items regarding the making of your last reservation as a) very good, b) good, c) regular or d) bad

i. Reservation process ___D____

ii. Confirmation of reservation sent in a timely manner __B____

iii. Reservation’s staff service __D___

If you marked d) please let us know why _

I came down last Christmas & had to book with RCI to get a lower AI rate than a "MEMBERS" rate & I'm finding out now that my "MEMBERS" rate should be 20% cheaper than the lowest offered rate. So what do think about reimbursing me 20% for my last 4 trips down there or is that something I have to demand each trip?




3- In case you want to congratulate a member of the Reservations staff, please state his/her name

You are joking...............right?





We at Original Resorts value our members as part of our family of Premier Club and wish to provide you with a service of excellence.



Hoping you will give us the opportunity to provide you with the service you deserve as a Premier Member,



Sincerely,



Quality & Service

Premier by Original

premierservice@originalresorts.com

Toll-free from U.S.A. (877) 464-8641

Toll from Canada (866) 812-9055

 

My favorite part is the response they sent you (you should REALY post that for a giggle)... where they said "We didnt send YOU one of these...you werent on the list" like despite the fact you shelled out thousands of dollars for a pack of lies and a useless timeshare that for some reason your opinion isnt that valid.

I don't really get how sending a "How are we doing?" survey to a small group of people they know are super angry is going to solve anything.
Perhaps problem solving rather than just asking "Are you mad at me?"

 

Not a problem Mole here it is:

Hello Mr Mitchel, first of all I dont know how do you recive the survey, cause you werent in the list, but I have to thank you to take your time to respond it.

Now I think that the worst method of comunication is only put problems but not the date that Premier can put in contact with you.

Give me one date and hour between monday to friday 8 am to 8 pm and one of my team will put in contact with you.
To talk about your problems

Waiting for your response

Hugo

And here's my reply:

Hugo,
I'm currently working overseas at a remote army base with no access to a reasonably priced telephone system so our communication will have to be done electronically.


First of all WHY wasn't I on the list? I am a member in good standing, correct?
As far as being the worst way of communicating because all I have is problems?
Well sir, I'm not sure how to respond to that because Premier has caused my problems & hopefully you can solve them.

My complaints are as follows:

1.You no longer provide $49.00 flights.
2. You no longer provide unlimited points usage.
3. You charge my guest's a $49.00 fee.
4.You charged me 20% more than I should of paid on?all inclusive fee's.

These are just a few of mine & many other members complaints. If you will
respond to these complaints & tell me exactly how you are going to fix them
or offer me something of equal value without me giving you anymore money,
I would appreciate it.

Waiting for your response,

Mitchell D. Lamb

 

I got a response back from customer service and Patti. Very generic although Patti's was better.

Thank you for your preference and we highly appreciate your comments.

If you need further information, please do not hesitate to contact me.

Best Regards,



DULCE MENDOZA
Calidad y Servicio
Quality & Service
premierservice@originalresorts.com
Tel: 52 998 848 79 00 ext 7100
Tel CANADA: 1 866 812 9055
Tel USA: 1 877 464 8641

Thank you so much for your response, we are working hard in making changes that help us to provide you the service you deserve.

If you have any doubt or comment, please I will be more than glad to help you.

Regards


LIC. PATRICIA DE LA PEÑA
VICEPRESIDENTE
pdelapena@originalresorts.com
tel: 52 998 848 7901
tel: 52 998 848 7900 ext 1501

 

That was a response :? addressed no issue just promissed more changes ie: they havent figured out how else to screw us worse!!

 

Here's the responce fro Hugo:

Mr Lamb on monday one of my agents will make you a propousal


Have a good night


So it's monday around noon there so we'll see what happens.

 

Really just gets my blood boiling that they just can't sit down and come up with a solution that people will be happy with. They got to understand that there going to have to give up something of value as the contract is now devalued severly in some cases. There solutions are just not realistic at this point.

Just amazes me how disorganized they've been from day one with everything. It's like they opened up shop with out the back bone of there business in place. Ever sense then its been a complete train wreck behind the scenes. A million dollar operation with a piss poor business plan.

Nick and Renee