In November 2006 my wife and I stayed at the Hotel Riu Cancun for 2 weeks. We had a very enjoyable time except that on 26 November we paid US$200.00 for a 25 inch round Aztec calendar, to a Snr Walberto Madrid at Locale 32 in the Plaza Caracol. The price was to include shipping from Cancun to UK. We paid with US dollar travellers cheques and I have been sent copies of them which show when Snr Madrid banked them. Unfortunately Snr Madrid has not sent the calendar to us. I have been dealing with Snr Hector Ramo who is the Customer Relations manager at the Plaza Caracol (firstname.lastname@example.org) who has been very helpful trying to assist me but still nothing has been sent by Snr Madrid. If anybody has any ideas who I could contact to take this further it would be much appreciated.