henry, i'm sure you've used a telephone before..if not heres a quick run down.....ok you have a key pad with numbers 0-9, use this to put in the number you have,...then you generally have this extension fixed to a bit of wire, you use this to speak in to and listen to the other person. Probably just like the phones in the US. http://www.fotosearch.com/results.a...=make telephone call&orig=make telephone call There are some example images in case you get stuck :lol: