We were just there, checked out on Friday at noon. We had NO problems at all, and had 2 rooms. The problems seem to center around groups of teens/young adults. After seeing how some of them behave, I almost understand. The hotel is in good condition, the beach is awesome, pools are great, food was fine (nothing spectacular, but I've had far far worse), and drinks were plenty strong. My kids fell in love with this resort and are already planning a return trip for next summer!