not really one to usually do this but here goes check in was quick but a few days before we got there they sent an email asking if we had anything special coming up we said yes our anniversary is the 11th we would like a reservation at sutra for 8 never got a reply to that so we asked when we checked in the guy said are you celebrating anything and we said yes you ( him personally ) had sent us an email and we told you about the 11th he had no clue said his boss should of replied back to us on that .we said we didn't get one but as long as the reservation was set up we were ok . it wasn't . Our butler had been in an accident so they said they would get us a new one ..and would work on the reservation . next day hadn't heard from anyone so we asked again ..still working on it . so finally we are sitting at bash one night and a guy in a pink shirt comes up and we start talking about the new job they have ( the pink shirts ) . Have to say The Cuban was great , yeah that's on his name tag , we talked about the dinner he walked away came right back asked us what time ..left again ..came right back and said got it taken care of . It took him 10 mins to do something that hadn't been done in days .He is amazing talk to him he is a cool dude so that's always a plus to . Sutra was great they did something special when they found out it was our anniversary . we got a call one morning from our new butler he told me about a bbq on the beach for premier members . Never heard or saw him for our whole trip .. other than that small phone conversation Now we only use our butler for one thing usually that's the dinner reservation for our anniversary but this is the second time in a row we have had no butler .. last time they said they were all in training . Other than that our trip was amazing .. the waitresses at bash , Yammy , Moon , and the other girls ..work their butts off , tip them well please . the playmakers are amazing we played water volleyball a lot with them always fun our a/c wasn't working when we got there , premier office said we had to wait around our room for them to fix it ..front desk said no we will just send a security person with them you guys go have fun . A/C fixed while we ran some errands . made lots of new friends , drank way to much , and had an amazing time so many people got sunburned this trip ..people who don't usually burn ..burnt .. we think because it was only in the 80s and most of us hadn't seen sun in many months we kinda got lulled into thinking it wasn't as hot as it was ..so use your sunscreen like crazy use more than you usually do . and use sunscreen on your lips lots of chapped and burnt lips running around .