So back in February to be exact February 13th we booked through a third party site which we have done several times with no problems. This is the first time we ever used something called otel.com we were charged $2,519 on February 13th for our stay December 29th through January 4th. Something told me to call the hotel yesterday to make sure they had our reservation. I was told it was booked and canceled the same day by this third party company. Needless to say it looks like this company is no longer in business you call the number can't get a hold of anybody as it says they are not taking calls because of covid no way to contact via email and I found them on Facebook and Instagram sent them messages no response. Called my credit card company to try to dispute the charge and so we could rebook but because it's been since February has to go into some type of investigation and it's a 50/50 shot if we will get our money back. This really sucks as we were looking forward to going and now have to decide if we want to suck it up and pay to go again in a couple weeks. Airline is booked and we are supposed to be meeting friends out there. Anybody else have this issue? Anything you think can be done? I called Temptations and they said they have seen this a lot where companies will book a reservation have the credit card charged and then turn around and cancel it! So mad and sad!