We have been to Cancun several times and have always used Brant's company for our transfers. Things have always went smoothly. This year, we planned a pre-Christmas dive trip to Cozumel. Long story short, we were stranded in Houston for 10 hours....missed one after another flight into Cozumel for varius reasons...bad winds, over-booking, mechanical problems......anyway, we had to fly into Cancun instead. As we were sitting on the plane we started worrying about getting a taxi to PDC since we know the drivers can't wait at the airport. My husband thought of EP and did a live chat on his phone with one of the reps to get a transfer scheduled in a couple of hours. After a cute reply, "Gee Bob, last minute"...LOL....We explained our situation and the arrangements were made. We are forever grateful that something went right after a long, exhausting day. Thank you to EP and to CancunCare, which is where I learned of them in the first place.