Original Group Travel Advisory (ttr Parent Company)

Discussion in 'Temptation Cancun Forum' started by MajesticMelons, Mar 17, 2020.

  1. MajesticMelons

    MajesticMelons Guru Registered Member

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  2. Stacia_and_John

    Stacia_and_John T&A Tour Guide Registered Member

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    Interesting. Stacia & I are booked on the Greek Islands 2020 cruise, departing Athens scheduled for September 26. As Greece is apparently on lock-down at present, I went back and checked my T&C for refunds & cancellation of the trip.

    It was disenheartening to find that the final deadline to cancel & receive a partial ($500 less than funds paid to date) was March 1, 2020. It was March 10 when I inquired by email. Ouch. Here's the email reply I received (slightly edited with *asterisks* so that I don't get some troll dropping my stuff into the fun porn time machine email autoresponder):

    From: Pilar Angelica Hernadez Lopez <*3@original*.com>
    Sent: Monday, March 16, 2020 5:29 PM
    To: John@*******.***
    Subject: ORIGINAL CRUISES -CORONAVIRUS STATEMENT.

    RVA #****GREEK

    Dear JOHN

    We do understand your concern about the COVID-19 issues, first of all, please be confident we are working with the cruise line to have the best health measurements in order to keep the safety for all staff and guests, on board an on land.
    We are closely monitoring global developments regarding the coronavirus, and we are fully focused on protecting the health and safety of our guests and crew.
    To comply with guidance from CDC, WHO and other public health authorities around the world, we are implementing several global measures to protect guests and crew. These measures are intentionally conservative and apply to anyone boarding our ships, guests and crew alike. We apologize for the inconvenience created by these precautionary measures.
    Please, find below an officinal statement for the being, any changes to our cruise from the cruise line will be communicated to our clients as it is communicate to us.


    If you should have any additional doubts, please, let us know.


    RESERVATIONS DEPARTMENT
    Desire Cruises:
    Toll Free MEX: 01 800 500 0587
    Toll Free USA & CAN: 1 888 211 3241
    Toll Free UK: (44) 800 084 3496 ·
    Toll Free ESP: (34) 800 08 0037
    Toll Free DEU: 49 (32) 214219683
    Temptation Cruises:
    USA & CAN: 1 888 299 7705
    MEX: 01 800 215 1000
    Other: +52 998 193 2389
    Monday - Friday 08:00 to 20:00 Hrs (CST)
    Saturday 09:00 to 18:00 Hrs (CST)
    Desire-experience.com
    temptationcruises.com


    Antes de imprimir este correo, piensa bien si es necesario hacerlo, el medio ambiente depende de nosotros, Gracias.
    Operadora Desire S.A.P.I. de C.V., con nombre comercial Original Group ubicado en la ciudad de Cancún, C.P. 77500 Estado de Quintana Roo, estamos comprometidos con la seguridad de su información, por tal motivo le informamos que somos responsables del tratamiento de sus datos personales, para mayor información, consulta el aviso de privacidad integral en nuestra página de internet www.original-group.com
     
  3. matchandherbetterhalf

    matchandherbetterhalf I can choose my own title Registered Member

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    As I posted on other threads today, the resort will shift your whole TTR reservation to new dates, including in 2021, so if you got a good rate for a pricey month like April, preserve your price by moving it to new dates, the same number of days. You will even keep the same reservation number. Those who are impacted by changes in currency (read: fellow Canadians) should consider doing this, as the Canadian dollar is falling sharply right now, though wh0 knows where the dollar will be in 6 months.

    I would strongly recommend rebooking April 17-25, 2021 (that's when we'll be there lol). ;)
     
  4. iowa farmers

    iowa farmers Guru Registered Member

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    Just read it as well. But we read that they do not want us to change travel plans

    Original Group understands guests’ concerns about COVID-19, however due to the above information, we recommend not changing upcoming travel plans. Alternatively, we will work to accommodate your rebooking if desired, as best as possible, and have adjusted our cancellation policy for stays booked through April 30, 2020:
     
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