almost had a heart attack today called to check our reservation and they couldn't find it On the phone for 20 mins spelling our name rereading the confirmation number and the date finally she says ohh I am sorry I was looking at the wrong date .. I found you .. so I asked her what confirmation number she had . .. it was the exact same one I gave her .. I might just call back next week to double check we are 17 days away ..
Had the same thing to us. Was freaked out because we got a great rate. The booking company gave me the internal confirmation number and BOOM, we appeared. I'll be calling weekly until we arrive just to be safe. lol