It was an amazing week! LOL after being home a week we are starting to plan our next trip back :liebe011: We can't decide when to go lol We have been in July but IDK if I can wait that long rofl We will have vacation in April and our babsitter (W mom) is out of commission for at least 3 months. So, we are thinking April or May!
We live in a town of 1500 people. To say the least very small since I grew up in Columbus lol There is a guy in our town with the same name as my husband. Luckily the guy my husband got as the customs agent the first time in ATL was from our area and used to work in a different area of the huge corporation as my husband. He told us that this guy on there either because of his radical views or because he has a felony. I will go with radical views. Last election we were fairly new to our area and our neighbors who were originally from this area but moved away to California but came back to take care of ill parents. They were telling us not to put out Obama signs because the first election they did it and got death threats. So it was highly suggested to us not to put out election signs or our house to get vandalized. So, even though that you don't think of Ohio as terrorist issues but we have some radical people that want to take down the government out here lol.
Response from Southwest This is the email that I received from Southwest Airlines minutes ago. Although I appreciate that they are giving me a $50 credit, I don't agree with their response. What I get out of this is that it is OK for one of your party to pay for advance boarding and save a seat (or seats) for the rest of their party. I hoped for a 1 ticket=1 saved seat policy, but then that is just my opinion. Looks like I'll be saving $25 per round trip for me and Lucinda on upcoming bookings. Here is the email copy/paste: Dear Joseph, Thank you very much for your e-mail regarding your and Lucinda’s recent roundtrip to Cancun with us. As a valued Customer of Southwest Airlines your concerns are important to us and having the opportunity address your concerns. I am so sorry to hear of the frustration you experienced on your October trip out of Denver, especially considering your purchase of EarlyBird. Because Southwest Airlines maintains an open-seating policy, Customers may sit in any open or unclaimed seat. Rather than guaranteeing a particular seat onboard, our EarlyBird product is designed to automatically assign Customers the best available boarding position beginning 36 hours prior to their flight's scheduled departure time. Although we currently do not have a policy preventing Customers from saving seats, we hope early boarding Customers will not save too many for their traveling companions. However, we ask that our Flight Attendants don’t prevent folks from their efforts to obtain seats for their friends and family members. Our policy comes with both good points and challenges, and our Crew Members strive to ensure that everyone gets to select a seat to his/her liking. We are aware that the saving of seats is a by-product of our policy, and as long as the boarding process is not delayed and other Customers aren't inconvenienced, it usually isn’t a significant issue. With that said, I certainly understand your stance on this matter, and I have included your comments in our monthly summary, which is subsequently distributed to our Senior Leaders. I also know you were disappointed and question the honesty of preboarders on your flights. Please allow me to explain that we follow federal regulations in offering preboarding to Customers with disabilities in order to comply with the Air Carrier Access Act of 1986, implemented by United States Department of Transportation regulations as 14 CFR Part 382, Nondiscrimination on the Basis of Disability in Air Travel. Certainly and regrettably, some Customers have taken advantage of preboarding when they did not need it. Nonetheless, we cannot ask a Customer what his/her disability is, and we can’t ask for “proof” of a disability. Many of our Customers have disabilities that are not necessarily visible or restricted to a specific age group (e.g., diseases that cause blood clots, epilepsy, autism, etc.). Our Employees are trained to ask a Customer who requests preboarding (when the need is not readily apparent) some factfinding questions to verify that the Customer qualifies for preboarding. We can only use these parameters to ascertain the legitimacy of a Customer’s preboard request. I realize that our Customers have other options with regard to air travel. We certainly do not want to engender resentment towards us as a result of disappointing boarding experiences, and you have my deepest apologies. With this in mind, I am issuing you a $50 Southwest LUV Voucher (SLV) as a gesture of goodwill. The voucher will arrive in a separate e-mail within the next 15 business days. Please refer to the SLV for information on how to apply it to future travel with us. I hope that you will accept this voucher in the spirit intended. As mentioned above we are keenly aware that there’s more than one way for Customers to get to their destinations, and we recognize that it is our legendary reputation for outstanding service and friendly Employees that brings our Customers back. We hope that you will continue to allow us to serve your air travel needs as your patronage means the world to us. Sincerely, Courtney, Southwest Airlines The file reference number for your e-mail is 249052646308. As far as their statement concerning the disabled gentleman I think they missed the point that the only reason he devised this disability was to jerk with their system and take advantage of those that actually paid additional money to get advanced boarding privileges. Oh well, again just my opinion.
