Finally got our new internet connection fixed up today. We asked for the switch to be made 3 weeks ago, one week before we moved to our new place. We moved in only to find we had no telephone line at all. Telmex were "busy" and promised us time after time someone would come tomorrow, we waited in but they never did. Finally our landlord tracked down an engineer and bribed him to see us during his lunchtime, ahead of our real place in the queue . He fixed the telephone line, we saw the internet wasnt working and he promised he'd report it (we later learned he forgot) But we did also get him to install an additional line in the separate office building we now have for just 250 pesos Multiple calls to Prodigy resulted in requests to wait 3 working days (we waited 2 before calling again) only to be told to wait 3 working days more. We asked for an engineer to be sent out but they said we didnt need one... we just needed to wait 3 working days. This went on about 3 times. Then today, the same (previously bribed) Telmex engineer shows up for our originally scheduled appointment (he has to fill it in on his job ticket) he goes to the junction box down the street, fixes a few wires and hey presto green light on the modem. No longer shall I have to drive the streets with my laptop looking for an unsecured connection to tap into. Now if we can only get our furniture delivered that we paid for 2 weeks ago.