it'll take a minute, but you'll see the point... i'd been to Cancun twice before, but last May was the first trip with Brittany. we used a local travel agent who got us booked to a hotel thru Suntrips. i did some research on that hotel (i forget the name), and found enough poor reviews that i started to worry. so i kept watching for other deals through Suntrips; we bought the insurance, so we could change things up. found a deal through Suntrips for BBG, looked around on the 'net, found mostly good reports, and finally landed at CancunCare and found the BBG forum. soooo, we changed the hotel (this is like three-weeks before our trip), and will finally be repeaters this May!!