Fun and sun getaways scam cancun

We rebooked now waiting on our refund.

 

Bbb response

Complaint ID#: 90099318
Business Name: IMS Vacations

Thank you for contacting BBB. Your complaint was received by BBB on November 26, 2012 and has been assigned case# 90099318 in our files. Please make a note of this number for future reference.

Your complaint has been applied to the following business:
IMS Vacations
7751 Kingsport Pkwy Ste 107
Orlando, FL 32819

The case has been reviewed and has now been forwarded to the business for their response. This business has until December 10, 2012 to respond to your complaint. You may contact our office after December 10, 2012 to check the status of your complaint.

We encourage you to use our ONLINE COMPLAINT system to keep up with the progress of this complaint. To view the details of your case please go to the following website address: http://orlando.app.bbb.org/complaint/view/90099318/c/22np62.

The text of your complaint may also be publicly posted on BBB's Web site.

Sincerely,

Sabrena Washington
Consumer Affairs Representative

 

Fl attourney general response

Florida Attorney General Pam Bondi received your email regarding your
concerns with IMS Vacations. Attorney General Bondi asked that I respond.

The Attorney General's Office is concerned with all potentially unfair and
deceptive trade practices. Our office uses complaints such as yours to
identify patterns of questionable business activities which may indicate
the need for formal investigation or action by our office to protect the
broad public interest. We will keep your correspondence for future
reference. However, our office does not generally mediate individual
consumer complaints, and we are not at liberty to give legal opinions or
advice to private individuals or businesses. I hope the following
information proves helpful.

To file an individual complaint at the state level or to get more
information about the provisions in part XI, chapter 559, Florida
Statutes, pertaining to Sellers of Travel, please contact the Florida
Department of Agriculture and Consumer Services, Division of Consumer
Services (DACS). The DACS registers sellers of travel in this state, and
also serves as the state's consumer complaint clearinghouse. You may
contact DACS at:

Florida Department of Agriculture and Consumer Services
Division of Consumer Services
2005 Apalachee Parkway
Tallahassee, Florida 32399
Phone: (850) 410-3800
Website: http://www.800helpfla.com
Sellers of Travel Information: http://www.800helpfla.com/travel_text.html

In addition, you may contact the following consumer agencies as you seek
to resolve your individual complaint:

Federal Trade Commission
Toll-free: (877) 382-4357
Website: http://www.ftc.gov

Orange County Consumer Fraud Unit
Phone: (407) 836-2490
Email: fraudhelp@sao9.org
Website: http://www.orangecountyfl.net/?tabid=1098

Finally, Florida's Deceptive and Unfair Trade Practices Act provides
individuals with a private remedy to bring an action for damages,
attorney's fees and court costs. Please consult a private attorney if you
need any legal guidance. The Florida Bar offers a Lawyer referral Service
toll-free at (800) 342-8060.

Thank you for contacting Attorney General Bondi's Office. I hope this
proves helpful.

Sincerely,

Michael Wise
Office of Citizen Services
Florida Attorney General's Office
PL-01, The Capitol
Tallahassee, Florida 32399-1050
Telephone: (850) 414-3990
Toll-free within Florida: (866) 966-7226
Website: www.myfloridalegal.com

PLEASE DO NOT REPLY TO THIS E-MAIL. THIS ADDRESS IS FOR PROCESSING ONLY.

To contact this office please visit the Attorney General's website at
www.myfloridalegal.com and complete the on-line contact form. Again,
thank you for contacting the Office of the Florida Attorney General

 

Good work Sweetchildomine ,,

remind me never to steal your pool lounger ,lol

 

I'm from Italian heritage.... we revenge, thats what we do and do it well! LOL

 

finally got a hold of someone on the phone from customer service,it took about 3 days. as others have said they offered me a timeshare pkg at a different resort and some other deals. i just told him i wasn't interested in any other deals. he said my refund should be posted in 7-10 business days...we shall see:brick: i already filed a dispute with my cc company...so hopefully between my cc co. and my cancelation i will get my refund:bowdown: good luck to everyone and thanks for all the feedback everyone has posted. i still plan on being there at the end of april,just think i am gonna have to wait till after xmas to have time to do my searching...see u all in april....charlene:mermaid:

 

i see now that i have got an email confirmation on my cancelation...it states it will take 14-20days to get my cc refund...this is of course a lot longer than what he told me on the phone:aetsch011:

 

Exact same story we got. Phone up to 10 days-Email up to 20 days.

 

haha,, about 10 days after I got that email,, I got one saying the refund was approved and to wait 10 to 14 days,, to be processed

what a run around

 

When did they initially say you will be receiving a refund? We are trying to get a timeframe or at least an idea what thier 7-10 days mean.
Thanks,
Paul