Log in or Sign up

Cancun Palace chatter

Discussion in 'Cancun Forum' started by Sheri, Mar 12, 2007.

Page 1 of 4

Sheri Enthusiast Registered Member

Joined:

Mar 6, 2007

Messages:

59

Likes Received:

0

Location:

Georgia

Ratings:

+0 / 0

highfie4 said:

Hey all,

I just returned yesterday from my trip to the Palace Resorts and wanted to clarify a few things. I was part of the four-person group that was supposed to stay at Cancun Palace but was unexpectedly moved to the Moon Palace. First of all, we have time share with the Palace Resorts so I've stayed at Moon Palace before and love the resort, so it wasn't a problem being moved there. For us, the bigger issue was with how they handled it. After waiting for the front desk to sort out the situation, they informed us that our reservations were at Moon Palace and not at Cancun Palace. It came across like we just showed up at the wrong hotel and it was our fault. When we tried to inquire why the reservation was changed, who changed it and why we weren't informed prior to arriving, little to no info was given. It wasn't until we talked to Moon Palace reps that they informed us that Cancun Palace didn't have enough rooms available to accomodate us. So really, that was the big issue. Being moved is one thing, but for ther hotel to not accept responsibility and just pretend like it was our fault is the bigger issue. I'm sure we weren't the first group that had to be relocated to Moon Palace, so I wish they would've handled it better.
As far as the hotel goes, we were only in it for about 30 minutes, but it was definitely not completed. There are workers with wheelbarrels and other equipment working outside on the drive up. Inside, there's electric saws going off and several people painting just to the left of the check-in area. Besides that, they didnt seem to be working on any other parts. The middle part of the pool was blocked off with yellow caution tape, and no one seemed to be in that part of the pool. Although there was this visible construction, it seemed that they were close to being completed. This is just the main lobby and outside areas, so I don't know how close some of the rooms are. But for those traveling there in April/May, I'd expect the hotel to be 100% then. In general, the lobby and lobby bar area did not seem to be too crowded. I've been to every Palace hotel prior to the hurricane, and I don't remember it feeling so barren, but that must just be a result of the hotel not being 100% open. I hope this helps some people.
Click to expand...

Thanks so much for the update on Cancun Palace. I'm sorry it was not open for you guys but it's nice to hear that by April it should be ok.

I'm there in 38 days and I can't wait. Will post my trip notes when I get back!

Thanks again. :daisy:

Sheri

Live, Laugh, Love!

Life is a song, Sing it!!!!

Sheri, Mar 12, 2007

#1
cindyinmpls Guest

Ratings:

+0 / 0

New reviews on trip advisor.

cindyinmpls, Mar 13, 2007

#2
Sheri Enthusiast Registered Member

Joined:

Mar 6, 2007

Messages:

59

Likes Received:

0

Location:

Georgia

Ratings:

+0 / 0

cindyinmpls said:

New reviews on trip advisor.
Click to expand...

Check out the review of CP on Trip Advisor, thanks Cindy!

Makes CP look great!!!!

37 days and counting!!!!!! :lol: :lol: :lol: :lotsofmichaelf:

Sheri

Live, Laugh, Love!

Life is a song, Sing it!!!!

Sheri, Mar 13, 2007

#3
LiTTLEMiSSJENNA Enthusiast Registered Member

Joined:

Feb 5, 2007

Messages:

99

Likes Received:

0

Location:

NEW YORK

Ratings:

+0 / 0

Sheri said:

LiTTLEMiSSJENNA said:

i was just reviewing pictures of cp again.. and it always looks shady... is the sun often blocked because of the way the hotel is built? or does it just get blocked at a certain time?? when does the sun go away??

helpp im freaking out im such a sun queen..l0l
Click to expand...

Sun queen: No problem with sun at Cancun Palace. I'm afraid because of the fact there are no palm trees planted right now that there will be too much sun. The sun does not go down till late afternoon when it gets in front of the hotel and the building blocks it a little then. Other than that, you are in the sun all day long there!

37 days till CANCUN!!!! :lol: :lol: :lol: :lol:
Click to expand...

haha thanks so much.. i think you'll be fine under an umbrella and use lots of sunscreeen!! =) i think i saw palapas in some pics too!

LiTTLEMiSSJENNA, Mar 13, 2007

#4
steveH Newbie Registered Member

Joined:

Mar 14, 2007

Messages:

5

Likes Received:

0

Ratings:

+0 / 0

90 percent

Called Cancun Palace today they claim to be at 90 percent capacity this week with all restaurants open. I called the miami office and they claim its at full capacity. I will arrive friday and will give some updates all week plus get photos.

steveH, Mar 14, 2007

#5
ELLABEAR424 Addict Registered Member

Joined:

Dec 28, 2006

Messages:

413

Likes Received:

0

Location:

michigan

Ratings:

+0 / 0

Re: 90 percent

steveH said:

Called Cancun Palace today they claim to be at 90 percent capacity this week with all restaurants open. I called the miami office and they claim its at full capacity. I will arrive friday and will give some updates all week plus get photos.
Click to expand...

That will be great! We will all appreciate that.
Have a great trip.

EB

Cancun/Mayan Riveria - Sierra Radisson, Krystal, Omni Villas, Cancun Palace, Gran Costa Real, Calinda Beach & Spa, Palladium, Barcelo Maya Tropical - Lived in Cancun for 4 months in 1996
Dominican Rep. - Puerta Plata, Cofresi

"In the sea of love where everyone would love to drown"

"And a memory is all that is left for you now"

ELLABEAR424, Mar 14, 2007

#6
Free Enthusiast Registered Member

Joined:

Feb 14, 2007

Messages:

60

Likes Received:

0

Location:

New York

Ratings:

+0 / 0

Thanks SteveH,
I will be waiting for some more info and pictures. Have Fun

Free, Mar 14, 2007

#7
Sheri Enthusiast Registered Member

Joined:

Mar 6, 2007

Messages:

59

Likes Received:

0

Location:

Georgia

Ratings:

+0 / 0

Re: 90 percent

steveH said:

Called Cancun Palace today they claim to be at 90 percent capacity this week with all restaurants open. I called the miami office and they claim its at full capacity. I will arrive friday and will give some updates all week plus get photos.
Click to expand...

Thanks Steve, that will be greatly appreciated!

36 Days!!!!!!!!!!

Sheri

Live, Laugh, Love!

Life is a song, Sing it!!!!

Sheri, Mar 14, 2007

#8
Sheri Enthusiast Registered Member

Joined:

Mar 6, 2007

Messages:

59

Likes Received:

0

Location:

Georgia

Ratings:

+0 / 0

ladykatsfan said:

I emailed CT and it took me about 3-4 wks to get a response and what I asked wasn't even addressed when I finally did get something. You might want to just call them directly to get any other info that you haven't been able to get answered on here.

I also have 1 last thing to say .... 2 WEEKS AND COUNTING !!!!!

Click to expand...

You really know how to make a lady jealous!!! Hope your stay is a great one!! Let us know how it is, I can't wait!!!!!

:lol: :lol: :lol: :lol: :lol:

Sheri

Live, Laugh, Love!

Life is a song, Sing it!!!!

Sheri, Mar 16, 2007

#9
LiTTLEMiSSJENNA Enthusiast Registered Member

Joined:

Feb 5, 2007

Messages:

99

Likes Received:

0

Location:

NEW YORK

Ratings:

+0 / 0

Re: Chaza Travel e-mail

Nuffadiss said:

Does anyone know if CT has an e-mail? Looking to contact them at both Cancun Palace & Moon Palace.

Can't wait to hit the Cancun Palace May 8 through 18!

Who else will be there?

Freezing in Minnesota!!!!!!!!!!!!!!!!!
Click to expand...

we'll be there at cp the 11-16th!!!!!!!

LiTTLEMiSSJENNA, Mar 16, 2007

#10

(You must log in or sign up to reply here.)

Page 1 of 4

This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.

Accept Learn More...

Dismiss Notice