Booking Refund

Discussion in 'Temptation Cancun Forum' started by TCF, Apr 22, 2020.

  1. johng24

    johng24 Regular Registered Member

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  2. johng24

    johng24 Regular Registered Member

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    Steve, does the resort do any kind of price matching?
     
  3. Steve

    Steve Administrator Owner

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    I think Premier do, but I'm not sure about general sales.

    No harm in trying
     
  4. johng24

    johng24 Regular Registered Member

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    Do you have the actual email address?
     
  5. Steve

    Steve Administrator Owner

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    Last edited: Apr 23, 2020
  6. matchandherbetterhalf

    matchandherbetterhalf I can choose my own title Registered Member

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    It does. The info on TTR's best price guarantee is on their website. Take a screenshot of the price you find, as it could change before the resort gets around to approving your price match.
     
  7. johng24

    johng24 Regular Registered Member

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    Yea I’m not to tech savvy and I even had my daughter try but we couldn’t figure out how to load the pic on there email where it says contact us. If I had their actual email then I could do it. I’ve emailed them asking for the actual email address.
     
  8. txcpl1129

    txcpl1129 Regular Registered Member

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    may try these as I have gotten emails back from these addresses

    reservations2@original-group.com
    reservations4@premier-experience.mx
    specialattention@original-group.com

    Hopefully someone will reply from one of those addresses..
     
  9. Vince & Wendy

    Vince & Wendy Welcome to Never, Never Land! Registered Member

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    Wrong website that is not the resort though it does take bookings fottthe resort.
     
    Last edited by a moderator: Apr 23, 2020
  10. matchandherbetterhalf

    matchandherbetterhalf I can choose my own title Registered Member

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    Looking at my price match emails: I got my price match by emailing reservations1@original-group.com. I believe that was thru the price match link I clicked on the TTR site.

    Note that if you get a price match, the resort will not give you any of the special offers people get for booking at their posted rates, e.g., free airport shuttle, cash back, etc.
     
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