Ask The GOV Management Here

Discussion in 'Grand Oasis Viva' started by Steve, Dec 3, 2013.

  1. 2temptu

    2temptu Enthusiast Registered Member

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    Thanks for the tip! Post a review when you can
     
  2. Jandbex

    Jandbex Enthusiast Registered Member

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    Will do but as a tip Definitely visit TTR aswell as this resort....
     
  3. Adriana GOV RP

    Adriana GOV RP Enthusiast Registered Member

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    For anniversaries we offer a special dinner without cost. You can send us an inbox on Facebook with your reservation name and dates and I will add the note to our system. You need to take a copy of your marriage certificate and show it at front desk.
     
  4. Jandbex

    Jandbex Enthusiast Registered Member

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    Adriana, the upgrade wording needs changing urgently.. It quotes a "complementary upgrade to the best available accommodation at time of check in"

    However, there were suites and balcony rooms available but we were told at an extra charge.. I felt slightly embarrassed asking and I had to explain your own offering several times, but was told there was an extra charge..

    Please clarify this?? Wording is here Oasis Viva - Cancun - Oasis Viva Beach Resort - Oasis Viva


    This confusion adds to the lack of follow through, please see my initial review of GOV here
    http://www.cancuncare.com/forum/gra...iva-gov-vs-temptation-tts-initial-review.html
     
  5. GandC

    GandC Addict Registered Member

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    After 20 years, I am not sure I would even know where to look for it. I might find Jimmy Hoffa before I find our wedding certificate.
     
  6. Jandbex

    Jandbex Enthusiast Registered Member

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    See how much a replacement is at the reg office mate but wouldn't bother if its more than a few £
     
  7. GandC

    GandC Addict Registered Member

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    Yeah, it's not something I'm in a hurry to do in order to get a meal out of it.
     
  8. Adriana GOV RP

    Adriana GOV RP Enthusiast Registered Member

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    We are truly sorry for the misunderstanding but that is not our website, our official site is OASISHOTELS.COM.
     
  9. Adriana GOV RP

    Adriana GOV RP Enthusiast Registered Member

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    Hi everyone, just wanted to let you know that from now on "Monse RP GOV" and "A_OasisRP" will be helping you solve any questions you might have. If there is anything you need you can contact them via FB or through here.
     
  10. Monse RP GOV

    Monse RP GOV Newbie Registered Member

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    Hi Everyone, i'll be a pleasure to help you... please do not hesitate to contact me with any questions you may have!
     
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