Julio Cortez/AP "Stung by criticism and a public outcry over the forced removal of one of its passengers, United Airlines is boosting its payments to passengers to give up seats to ease overbooking. United Airlines is making changes after a man was forcibly removed from one of its flights earlier this month, promising to cut down on overbooking and raise the maximum incentive for passengers to skip a flight to $10,000. United will "empower its personnel to make decisions and find solutions that make sense for both customers and employees," CEO Oscar Munoz said in a letter to senators Wednesday that was sent in response to inquiries about the unusual removal. The increased compensation puts United in line with rival airline Delta, which announced days after the forced removal in Chicago that it was increasing its maximum compensation for passengers giving up seats to nearly $10,000, up from $1,350."
