Standing here at the front desk and have been for over an hour. The problem is, although I have a confirmation and email with a check in date of 10-27, and out on 11-2, in their system they have us down as checking in tomorrow, the 28th, and leaving on Nov 3rd. Wonderful! And of course, they can see the email, and their computer, (and the two don't match) but nobody behind the front desk has the idea to simply shift the dates 1 day. They really need some experienced front desk people with the ability and authority to make an obvious change. After all, we've presented a valid email that shows dates and paid in full, and this is at least our 12th trip.