We've learned that Bert Hurstfield, owner of the company that did the sales of Premier was sent packing last week. We don't know what the terms of the exit were, but it's rumored there was no payout and it was a quick exit. What we can tell you is this... - The hotel has taken Premier back over, and now wholly owns the program. (Hurstfield owned 40% prior) - The copious amounts of money paid to Hurstfield will mostly be directed at upgrading Premier benefits and assuring members will get value for money including starting the much delayed waterpark (FINALLY). - The hotel has brought back Claire Wright to run the show. We can tell you from experience, that Claire has nothing but the utmost consideration for members and is looking forward to making things right. She is very aware of the problems that Premier has historically had under the Hurstfield era and was very frustrated by Premier not doing the right thing which we suspect had led to her decision to leave. - Bert (who has another smaller timeshare group at another hotel) offered the option to everyone to come with him instead of staying. He basically walked out alone. Apparently it was like that scene in Jerry McGuire where Tom Cruise says "Who's coming with me...." only to find out no one was. Apparently the staff was tired of lying to people to line Bert's pockets. Nearly all the staff were retained. I'm sure there will be lots of updates coming from Premier soon. We exchanged a few emails with Claire, and she was very concerned about making members happy. Things can only get better and it sounds like the De La Pena's are letting her have carte blanche to do what needs to be done. This is great news everyone. The De La Pena's finally listened thanks to pressure from members of forums like this one. Hopefully,a new day has come to Premier. Let's all sit back and see what happens!
This sounds like great news but lets see what happens. Our hopes have been lifted & let down too many times. Lets hope for the best & this looks like a step in the right direction Scott & Lori
Great news.................Mole we thought you have died. Hopefully things get changed around there. Nick and Renee
Very happy Claire is back I always found her fair to work with! I will be planning to meet with her when I head down in Oct. Bert finally seems to have gotten his just rewards!
Thanks for the info & insight to what has been going on. Hopefuly we'll start getting an honest return on our investment in TTR.
We just checked out at noon today after 7awsome days. It was all good with us. No complaints for us and did not hear of any issues any other members were having. Still hate the amateur hr upstairs, but let's face it they are not hiring rocket scientists to sell timeshares. But if you ask for right ppl, things are taken care of. Namely Aiesha, Norma and Damian are doing bang-up jobs. Luv those three. Did not actually meet Mellissa, but she looked after us via email. FYI. . . . . .Big news on Monday was Diego and sons returning from South America after scouting out possible hotel properties up for sale. Actual location/countries. . . big secret. p.s, Just seemed to miss you Bart. . .looked for you last night aftr lingerie party. Maybe you can uncover South America info. have fun