We're booking our first trip down and Alpharooms has by far the best rates. I've read some negative things about them, however, and was wondering if anyone here has had any trouble. I even read about one couple that got there and had to stay in a different resort because Temptations didn't have their reservation and they couldn't get any help from Alpharooms. I also see these "vague" references to additional charges when you get to the hotel and I can't seem to get Alpharooms to give me a straight answer about it when I email them. Any input would be great. Thanks!
we have used them a few times with no problems.. we booked through them again for April not worried that there will be any problem. the only small issue is you have to let your credit card company know you are booking a trip through a UK company or sometimes they block the transaction..
We're going to be at TTR in 10 days, and this is the first year I've booked through alpharooms. As you can tell, you can't beat the prices. Booking was a bit of a pain with allowing a UK company to charge my Visa, but that worked out. I've already confirmed my reservation with TTR, and it all looks good so far. I'm not sure that getting bumped to another hotel is the fault of alpharooms. Many resorts, just like airlines, are known to overbook. My only complaint with alpharooms.com so far is that they can be difficult to reach by phone. If you have a customer service request, it is best to use their service request system on the web site. But expect about 48 hours or more to get a response. They're not exactly in a rush. But once again, you can't beat the prices.
I just used them and saved $300.00 room only. but as Party girl stated above you must call your bank and or credit card co. to let them know you are doing an overseas transaction. Good luck.
We've used them each time we've been to TTR (except for the short time they weren't selling to US patrons). We'll be checking in on the 9th and I'm not expecting any problems (did the express check-in already). We're tanned and ready to PARTY!
Thanks for the replies. Can anyone tell me what they're referring to when they say that there could be fees assessed when we get to the hotel? They're quoting $444 for four nights and I just want to make sure this includes the all-inclusive fees as well as the room. Thanks!
They're talking about incidental charges, what the hotel charges additionally, like if you use your phone, room service, etc. The basic room charges are already paid.
Just booked our rooms with them today for June7-19. Saved us around 450.00 compared to travelocity which was the other cheapest place we had found.
