As Temptation nears it final days before renovation we have read that many of our Temptation friends are planning on going to the Grand Oasis Sens as a temporary replacement. Well after making the mistake of trying it for a week this August all we can say is BEWARE. This place is nothing like Temptation when it comes to service, friendliness, cleanliness and atmosphere. We have been going to Temptation for the last 13 years: back to the days of "Blue Bay Getaway" with Mario" Lalo, Chinos, Sexy Mandy and the rest of the gang. Temptation facilities may not be the lap of luxury and an upgrade is probably needed however throughout the years it was obvious that the rooms were always clean, the grounds kept up, the friendliest staff and the service outstanding. If you are going Grand Oasis Sens be ready for the opposite of all that. None of the restaurants have air conditioning and the food is barely mediocre. The breakfast buffet even ran out of food one morning. It was very difficult to get drinks at the lobby and pool bars as the bartenders are very inattentive. The staff did not seem to care at all about their jobs. We actually saw bartenders at the lobby bar take half finished bottles of water left by other guests and using them to prepare mixers. Our room had a view of the road, although listed as Ocean Front and the AC did not work. The splash pool was filthy and the shower leaked water all over the floor out into the vanity area. All of these issues were reported to management without remedy. The hotel is in need of a serious upgrade. We checked out after only 2 days and went to another resort. Unfortunately it was not an "adults only" resort but it didn't matter because any situation was better than the Sens. (We tried to get into Temptation but their were limited rooms and we we were afraid we might be referred right back to the Sens so we taking no chances). Don't be fooled by the Grand Oasis Sens description, this resort is at most a low 3 star. If you don't mind having no AC in the restaurants, poor AC in your room, indifferent staff, mediocre food (after a 45-60 minute wait), and questionable cleanliness then the Sens is for you. We quickly learned that there is no other place in Cancun like Temptation when it comes to staff, atmosphere and friendliness and unfortunately we will have to do without for another year. If you are going to Cancun we would suggest not to try finding a replacement and go ahead and stay where you know you at least get your money's worth: it is not at the Sens. Do yourself a favor and look elsewhere. Would be happy to share more details if asked.
Sorry to hear about your experience! It's sad that they are not a good substitute for TTR. I have to say I have read a number of reviews on TA that are comparable to yours.
