Alpharooms

Discussion in 'Temptation Cancun' started by canadiankate, Jun 25, 2014.

  1. canadiankate

    canadiankate Enthusiast Registered Member

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    Is anyone else who booked through alpharooms having difficulty making a payment or getting a hold of a customer service rep? I've tried multiple credit cards (yes I have enough funds available) and it keeps coming up with an error. Also I've attempted to call them numerous times and am getting an all circuits busy message or non working number message. I've called being mindful of the 5 hour time difference and even at 0600 my time couldn't get through. I've attempted emailing the support center and no reply. I'm kind of panicking!!! I need my TTR!!!!
     
  2. ajay

    ajay HnH Repeat Offenders Registered Member

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    We no longer use alpharooms. We find the best deals on cheaptickets.com.


    Sent from my iPhone using Tapatalk - Angela
     
  3. Jen&Kyle

    Jen&Kyle I can choose my own title Registered Member

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    Don't call them. Call your credit card company and tell them to approve the charge. They are rejecting it because it is from the UK.
     
  4. canadiankate

    canadiankate Enthusiast Registered Member

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    I've called the fraud department with my credit card company they authorized it and still having issues!
     
  5. alpharooms.com

    alpharooms.com Enthusiast Registered Member

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    Hi canadiankate,

    I'm really sorry to hear you've experienced issues contacting us and making a payment.

    If you're still having problems please e-mail alfie@alpharooms.com with your itinerary reference number and I'll ask someone from our Customer Service team to contact you.

    Thanks,

    Jess
    alpharooms.com
     
  6. canadiankate

    canadiankate Enthusiast Registered Member

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    I sent you an email Jess! Thank you so much for the reply...I can't miss out on my Temptation :)





     
  7. teamDMFP

    teamDMFP Guru Registered Member

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    Or check out Orbitz (same parent company as Cheaptickets)...mobile app, website are very similar.

    One recent thing I noticed was that when using the Orbitz app on my phone (which redirected me to the mobile website to book a "package") was there was about $100 savings vs. the regular website.
     
  8. canadiankate

    canadiankate Enthusiast Registered Member

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    I'm still having issues with them....kinda ridiculous! So upset apparently they don't want my money for a 2 week stay!!!
     
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