Price Drop Rebooking

Discussion in 'Temptation Cancun' started by virgogoddess, Aug 16, 2025 at 9:17 AM.

  1. virgogoddess

    virgogoddess Newbie Registered Member

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    hi. I don’t know if anybody can help me with this but looking at the website today the price for my trip dropped like $500 with a massive upgrade to the bash tower playful room. When I booked I used flex pay to pay for the trip. I have tried to call Temptations but when I call, they automated ask for 10 digit card number. That just kind of freaks me out a little bit. if anybody has any information or advice or help, I could greatly use it today.
     
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  2. TigerTown

    TigerTown Addict Registered Member

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    Which number did you call? 8882997705?
     
  3. Elusiveuni

    Elusiveuni Enthusiast Registered Member

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    I would just cancel and rebook. That's what I did last time.
     
  4. virgogoddess

    virgogoddess Newbie Registered Member

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    Thanks guys. I did call but because I already booked my airfare, I’d have to rebook and it ends up essentially costing me the same. I’m going to try and call and see if they could just upgrade the room. I appreciate the help
     
  5. TigerTown

    TigerTown Addict Registered Member

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    Another option could be to ask for resort credit which could be used for spa, gift shop, etc
     
  6. MikeandHeather

    MikeandHeather I can choose my own title Registered Member

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    Take a screenshot of the price drop and email them (below) or call. They have always honored the lower price if you booked direct through them. No dice if you went through a third party though:


    specialattention@original-group.com

    +52 (998) 193-23-89

    Desire Experience 1-888-211-3241 from USA & CAN

    LADA 800 MEX: 01 800 500 0587

    Temptation Experience 1-888-299-7705 from USA & CAN

    LADA 800 MEX: 01 800 215 1000

    Monday - Friday 08:00 to 20:00 Hrs (CST)

    Saturday 09:00 to 18:00 Hrs (CST)
     
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  7. lvdesirecouple

    lvdesirecouple Enthusiast Registered Member

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    We checked pricing last night, then again today and it dropped by $1100 so we booked it. Then it dropped another $600 15 minutes later so we canceled and booked again LOL :)
    Not sure what is going on but we were thrilled. This was on Expedia.
     
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