Is Usa Transfers Still In Business? They Will Not Respond - Resolved

Does anyone know if USA Transfers is still in business?

They will not respond to multiple emails requesting the booking of transfer services. I have also tried to call by phone and use their app to message the office, with no response. This has been going on for the last week.

I have used USA Transfers for our last 15+ trips, all with immediate response and impeccable service...

While I hate to have to do this, Can anyone recommend another transfer service in Cancun?

 

Weird, we just used them last month and they were great.

 

Booked 2 weeks ago for May. App working received email confirmation as well

 

Steve,


Thank you for your response.

I was using:
reservations@usa-transfers.com (this is the email address I have used for the last 5 year to contact)
and
customer.service@entertainment-plus.net

I also phone called with no answer or response.

After a week with no response, I used the app to message, which initially timed out, but after 30 minutes with no response, there was finally movement...

Karina then contacted me and stated that they have been having email issues.

She recommended using the email address:
customer.service@service.usa-transfers.com

(editorial comment - they have way too many email addresses, which is confusing to their customer base...)

All is good now and we are now booked for transfer.

Thank you again

 

I booked with USA-Transfers today. Nobody answered their Chat Room or telephone. They must be really busy eh?