Hello, I´m here to answer your questions, negative and positive. Already told and Steve posted yesterday after the meeting, we are making sound checks in order to have the bar open later. Cannot tell you that we´ll start tomorrow, but hopefully soon. Can not make changes in a couple of weeks, these kind of decitions take more time than you think. Regarding food and drink lines we are working also in this issue, we added more staff and also we are opening in a couple of weeks a second restaurant for breakfast and adding The White box restaurant for lunch. Also the Japannese restaurant will be open very soon and no reservations will be needed. Refrigerators not being cold... well I guess these maintenance issues happens in all hotels, and also think there are lot of thing we could do to fix this problem. Just have to be reported to the right person. Also, have been posted before, if you experience any kind of situation during your stay with us, the right staff to report it is "Oasis Plus" located at VIP Lobby. Thank you.
We found ALL the staff amazing when we were there right from check in until we left. Every person that we encountered was professional, efficient and went out of their way to be friendly. This is a huge statement considering how many people the hotel has on staff. This is one area that GOV does not have to improve on and has done a great job with.
We answer to all of TripAdvisor reviews daily, both negative and positive. Sometimes we take a little bit longer (2-3 days) to answer the negative ones, not because we don't want to answer tougher questions but because we are gathering all the information and checking if any report has been filed and what was done by the corresponding departments to change all the inconveniences the guest had. In specific situations, we also send private messages in order to get their reservation information, because it is difficult to identify each guest when their username is not their real name and we don't have dates or room number; so we have to wait to receive that information as well.
Thanks for all the time you're putting in! Is the idea for theme nights for guests to be participating, or are the themes just what the night's shows will be?
Moved this from another thread...didn't want too many questions in different locations. If you get a chance could you explain "anything we want"? If we want a bottle of liquor will that be available? Is there still the $15 order charge? Thanks in advance for any info we know you are. A busy lady. ~Shawna
Of course, we want our guests to participate. We have a dress code for each night and we are posting everything on our Facebook fan page. For example, we have a Coyote Night with our Crazy Hot Coyote Show and our dress code is lingerie and masks.
No food 24/7,except room service and a 12 dollar fee for room service. All-inclusive, huh. Oh we'll, we are going to have a blast. Not a biggie. The safe should be included. Oh we'll, that should be the end of the other fees. Thanks for the answer.
Okay, I just have to ask...are bottles of liquor on the room service menu??? I'm not trying to be a pain....just trying to get a straight answer please. Thank you Adriana.
Adults Only concept... Thank you Valentina & Adriana (et al) for responding here on CCC. The question of the expectations of this Adults Only concept has come up so frequently that maybe we all should settle back a bit and remember that "Adults Only" means "No Children", ... both little ones and those of us who sometimes act like children. Good thing about this concept is we can ALL be as Sexy, adventurous, Crazy and Risqué as we wish, in this environment that does not do it for us, nor do it to us, but allows us the freedom to be done through us... Let's Party! (...so long as the rooms are cool & the food & drink are good and...LOL)
