Fun and sun getaways scam cancun

Our CC was refunded this past Monday!

 

Refund hit the account. 6 days after emailed receipt...............

 

Perfect

 

Progress!!

I just received a letter via USPS from the Florida Dept of Agriculture & Consumer Services. They are looking into the complaint against F&S also known to them as "Interactive Marketing Solutions LLC"

They have mailed a copy of the complaint to the the business for them to respond to the allegations. FDA&CS will review the response and update me and have advised that this could take 60-90 days.

They have requested ANY additional documentation that I may have regarding the allegations and have asked for an affidavit, with their claim number, to be filled out. One of the stipulations of the affidavit state "the date for which I learned the travel services I contracted for were not going to be furnished; OR I realized that the business was not going to reimburse me for the cost of the travel package."

The one thing I am curiously wondering about though is that on the affidavit it asks also total paid to the seller which I know but then asks "my claim is for $_______".

Do I try to go above what I paid seeing as though I already got my $ back, but I want them to honor the package. So since I paid $814.24 and was reimbursed, do I seek the balance of the trip being what ever the rate of the resort stay is for a date of my choosing? Or, since I have already re-booked with Travelrepublic for $1260, I would just ask for the balance of the difference $445.72?

 

I would ask that the entire trip be paid for in full to the amount that you had to pay eventually and some extra for all your time spent dealing with their BS, rather then their originally priced false add as they never had any intention anyway on sending you there for $99 a day. Worse case you will be awarded the balance of the difference plus some extra cost for everything you had to do anyway to get where you are now.

 

Screen shot nov-12-16-36.jpg

 

Day 13 of waiting for my refund, still not here. My credit card carrier will do a
charge back after day 15 if not refunded by then. They told me business's have
15 days to refund after a refund request has been accepted. They are also supposed
to send a refund confirmation number which F&S did not include with the email they sent me..

 

I am beginning to wonder how much money these guys are making in "Just Holding Money" on interest alone with all the charges, waiting 60 to 90 days, + 15 day charge back. Seems like a $ interest scam more then anything else

Rob from Peter & Give to Paul

 

Here we go again!

this is the latest response from F&S about my accusations to the BBB and also the response back to BBB on their "allegations". I apologize in advance for how lengthy it is! Also I blocked out personal information(names) in regards to some of the people that gave me their info to use in the complaint but I don't have the right to use it here.

On December 04, 2012, the business provided the following information:
In my original Response, this was an internal price error therefore when Fun and Sun Getaways could not full-fill the package, at the moment F&S moved the package into the "HOLD" position until we could find the client an alternate avenue of travel if agreed. The reasoning F&S contacted the client back requesting the correct Rate amount, was F&S would book the package directly with the Resort. If the client would have at-least made effort to meet in the middle F&S would have been more than happy to move forward and book DIRECTLY with the Resort. Being that F&S had a pricing Error the client then deemed all responsibility to Fun and Sun to full-fill the unfortunate mishap. There were several reservations this has happened to, Fun and Sun Getaways has since FULLY RETURNED the original charge's of EACH client. In the first response from Scott Andrew's he stated that Fun and Sun Getaways made a "fraudulent charge on credit card" then again in his response "Yes I do agree that I signed to agreement of payment with F&S". Fun and Sun Getaways NEVER CHARGES clients card with out a written signature and has delivered Thousands of Reservations to Dozens of Resorts and have great business relationships. However F&S made a pricing issue for 2 days out of 4.5 years of business. Fun and Sun Getaways did not take the clients money on intentions of not returning, Fun and Sun Getaways tried to negotiate additional payments to full-fill the reservation, Fun and Sun Getaways FULLY REFUNDED Scott Andrew's his original purchase price after he deemed FULL Response-ability of the pricing error. Fun and Sun Getaways made every attempt to Full-Fill the reservation asking for additional monies to go towards the correct nightly rate. Fun and Sun Getaways has FULLY REFUNDED Scott Andrew's so that he may purchase a package with a company that can full-filled his requested Resort.

MY RESPONSE JUST SUBMITTED
IN response to F&S's opinions on the matter, I do not accept ANY of their excuses for the following reasoning. If in fact there was an "internal pricing error" for 2 days why was it that I booked on 11/11/12 and they continued to run the special and book others past 11/13/12. IN fact I even had a CSR at F&S state the special ran from 11/11/12-11/15/12. That in my calculations is 4 days. Further more if you state this is a one time occurrence, why was it that 09/13/12 a Mr. and Mrs. Jo-- D------- were charged for their vacation dates of 03/18/13-03/26/12 in the amount of $930.00 and were never guaranteed their vacation as well. OR should we refer to a Mr. & Mrs.T--- S---- who also purchased on dates 9/25 and also on 10/01 for their vacation of 3/35/13-03/30/13 in the amount of $465.00 and have had the exact same scenario as me. Their dates of purchase don't seem to match with the "pricing issue" dates that F&S states to have "found". F&S's CS manager "jude" told them, after 1 1/2 hrs on the phone, that "their contract with Temptation had expired" and that "The resort just rejected all of our reservations this week." After speaking with The staff at Temptation they were not aware that F&S was not going to pay them for the vacations they had booked with them. Or should we look at the example of booking the same day as I did but for a different stay range? Lets look at Mr & Mrs K--- M---------. They booked on 11/11/13 and were charged on 11/12/13. Their stay was for 04/26-05/03 for $814.00. Again the same problem.I could continue but I think you get the idea. This was not and is not a one time occurrence. This proves patterning.The line about my package put into the ""HOLD" position until we could find the client an alternate avenue of travel if agreed". When was I to be notified of this matter to be able to agree upon anything? F&S also states "The reasoning F&S contacted the client back requesting the correct Rate amount, was F&S would book the package directly with the Resort. If the client would have at-least made effort to meet in the middle F&S would have been more than happy to move forward and book DIRECTLY with the Resort." F&S NEVER contacted me in regards to the matter. I had always made first contact about this issue which I can prove through phone records.I disagree with the "meet in the middle comment also. F&S only offered a stay at another resort for a promotional package(timeshare ploy) of which I did not want to stay at another resort, or that they asked that I could rebook my stay for $199/nt. That was not the agreement that was made and it seemed to be F&S just trying to leach more money out of me due to their "error". In defense of the subtle accusation placed upon my falsifying my statements on the fraud issue("In the first response from Scott Andrew's he stated that Fun and Sun Getaways made a "fraudulent charge on credit card" then again in his response "Yes I do agree that I signed to agreement of payment with F&S".") I FULLY stand behind my accusation of a "fraudulent charge" as to the respect that fraud is many forms. Yes I did give them permission to charge my card but the fraud comes in the fact that F&S charged me for services that i was never going to receive. That IS fraud! When F&S claims "Fun and Sun Getaways tried to negotiate additional payments to full-fill the reservation, Fun and Sun Getaways FULLY REFUNDED Scott Andrew's his original purchase price after he deemed FULL Response-ability of the pricing error." they are telling half truths. Fun and Sun did try to facilitate extra payments from me, yes, and in that light they were again trying not to "negotiate" but rather demand that if I did not pay $199/nt they could not book me at Temptation. No I DID NOT deem ANY responsibilities for the pricing issue. Yes F&S did fully refund my payment after I specifically told them to NOT refund my money through email twice and also through phone conversation twice. the following. I also, after the refused to allow me to talk to management and said they would no longer discuss the matter with me, had to make the decision to file a fraudulent charge to my credit card on the reasoning that without any further contact with F&S that they were not going to live up to the refund the same manner that they weren't living up to the contractual agreement for the reservations. This situation is not a one time instance and I refuse it to be taken lightly in the fact that through the research I am doing that I am finding and becoming in contact with dozens of others over years time span that have had the VERY SAME thing happen to them. Some of them were unfortunate enough to have made it all the way to their destination without a place to stay thanks to the help of F&S. All I have even wanted was for F&S to stand by their word of the package that they promised. I ask nothing more of them. It is the right and honorable thing to do. When I make a mistake I own up to it and accept responsibility. Any good business worth anything would do the same.

 

Still Misleading

Even after complaints F&S is still portaying themselves as Temptations Resorts , Even using their Logo on the home page.