WATCH OUT PREMIER MEMBERS

Discussion in 'Temptation Cancun' started by Jim and Kathy in Ohio, Jan 18, 2007.

  1. hot4l69

    hot4l69 Enthusiast Registered Member

    Joined:
    Mar 17, 2006
    Messages:
    68
    Likes Received:
    10
    Location:
    Acushnet, MA
    Ratings:
    +10 / 0
    Still waiting to hear back about transfering points.They also stated points have to be used within 48 hours .How does that happen when it takes them several days to respond.
    We show in your contract 150 regular nights left if you convertí all your nights into points the ammount in points will be 424 800, remember you can transfer every year without charge 240 000 points and if you need more than that you must pay 175 usd fee for additional points.

    If you had points in your RCI account the missing points you are talking about are still there we need to contact RCI to find out how many you had in your account and we can ask them to deposit back the points however again you will have 48 hours to use them and if you do not use your points RCI will take those off again, so that you account remains 0 points balance all time, your points do not return to us they stay in your RCI account to be used but can only be released if you request us to do it and you use them within 48 hours after the transaction if you do not use your points they expire in one year and you loose them, everything else remains the same way as it was before the only new thing is that you can not have points sitting in your account without being used, and no there was no notification of this change, remember when you sign your RCI contract it said that they can make changes without previous notice and that’s what they have done, and probably continue doing changes but so far this is how they are managing points.

    Let me know if you need any other information

    Regards


    [​IMG]NARDA SANTANA
    RESERVACIONES PREMIER
    PREMIER RESERVATIONS
    premierservice3@originalresorts.com
    Tel: 52 998 848 79 00 ext 7103
    Tel CANADA: 1 866 812 9055 option 1
    Tel USA: 1 877 464 8641 option 1

    Tel MEXICO : 01 800 509 3040 opcion 1
    6FAX998-843-2439
    Monday - Friday 08:00 to 20:00 Hrs (CST)
    premierbyoriginalresorts.com
     
  2. hot4l69

    hot4l69 Enthusiast Registered Member

    Joined:
    Mar 17, 2006
    Messages:
    68
    Likes Received:
    10
    Location:
    Acushnet, MA
    Ratings:
    +10 / 0
    I called rci and after a 40 minute wait they informed me my membership was cancelled by the resort.When I asked who they stated oh we get all different people every time we deal with them.so ANOTHER CALL TO PREMIER AND THEY STATED THERE IS NOW ONLY ONE PERSON HANDLING PREMIER PONITS AND HER NAME IS Dulce Mendoza.I explained to the gentlemen that I have email the pointsweeks@originalresorts.com twice and have not gotten a responce.He stated he would leave her a message because it was her day off and she is the one handling that email.Please note my rci membership is paid up until 2011 and I owe premier nothing.Is anyone else having a problem transfering points at this time.
    Thanks Deb and Linda
     
  3. handyman

    handyman Regular Registered Member

    Joined:
    Jun 15, 2008
    Messages:
    229
    Likes Received:
    3
    Location:
    Pennsylvania
    Ratings:
    +3 / 0
    What a nightmare. I always dread making reservations as a member. Calling RCI and then calling Premier. It was so much easier before when I just went online and did it through a travel site. Now it takes hours on the phone and if you try to use AI weeks it takes days to make a reservation.
     
  4. Mikenshelley2002

    Mikenshelley2002 Enthusiast Registered Member

    Joined:
    May 7, 2009
    Messages:
    97
    Likes Received:
    0
    Location:
    Portland, Oregon
    Ratings:
    +0 / 0
    We had our second hearing with Profeco on the 10th. They presented Premier with the offer we sent to settle our case. The person who appeared at the hearing has taken our proposal back to Premier for consideration. We will keep you updated if we hear back from them before the next hearing April 5, 2010
     
  5. JanScott

    JanScott I can choose my own title Registered Member

    Joined:
    Jan 29, 2008
    Messages:
    1,695
    Likes Received:
    83
    Location:
    Ottawa, ON Canada
    Ratings:
    +113 / 1
    Thanks for the update. Glad to hear that they took your proposal back to Premier. Keeping our fingers crossed that it goes well for you :)
     
  6. nmarcks

    nmarcks Addict Registered Member

    Joined:
    Mar 27, 2003
    Messages:
    468
    Likes Received:
    6
    Location:
    Wisconsin
    Ratings:
    +9 / 0
    Should be interesting. Keep us all posted.
     
  7. backs13

    backs13 I can choose my own title Registered Member

    Joined:
    Sep 24, 2007
    Messages:
    2,977
    Likes Received:
    14
    Location:
    Rhinebeck, New York
    Ratings:
    +16 / 1
    I finally gave up on Premier, after weeks of arguing with them over price and them saying they are giving me the best price and that no website could beat it, I booked with skoosh about a minute after I got that email and saved 750 bucks for the two of us... thats ridiculous...
     
  8. redmuller

    redmuller Guru Registered Member

    Joined:
    Mar 30, 2009
    Messages:
    580
    Likes Received:
    86
    Location:
    Hudson,NY
    Ratings:
    +109 / 0
    I am just done, they are just not going by my contract at all.
     
    Last edited: Feb 17, 2010
  9. gonzo1221

    gonzo1221 Enthusiast Registered Member

    Joined:
    Jun 28, 2009
    Messages:
    87
    Likes Received:
    83
    Location:
    Norman Ok.
    Ratings:
    +88 / 0
    Is there a way to break your contract with RCI or with Premier? What are the pro and cons?
     
  10. handyman

    handyman Regular Registered Member

    Joined:
    Jun 15, 2008
    Messages:
    229
    Likes Received:
    3
    Location:
    Pennsylvania
    Ratings:
    +3 / 0
    You just can't use your membership. Go as a regular guest. I haven't made a payment in six months. They make threats like it will be turned over to collections and hurt your credit but it's not true. I usually just get caught up when I am ready go again.
     
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice